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Every Primo Goods order ships with a tracking number emailed to you within 24 hours of dispatch. Check your inbox (and your spam folder) for a subject line that starts with "Your Primo Goods order has shipped". The email contains a tracking link you can click to see live shipping updates.

If it has been more than 48 business hours since you placed your order and you still have not received a shipping email, use the contact form below or start a live chat with your order number handy. We will find it.

Click the tracking link in your shipping confirmation email. It will take you to the carrier's live tracking page (USPS, UPS, or FedEx depending on the route) where you can see every scan and the estimated delivery date.

Tracking information can take 24 to 48 hours to populate after your order ships — that is normal. If it is still blank after 72 hours, contact us.

Domestic US orders usually arrive within 3–7 business days from the date your order is placed. Orders placed before 12 pm ET on a business day typically ship the same or next day.

Delivery times during holiday periods (Black Friday through early January) can run slightly longer — check the current timeline on our shipping policy page for the latest.

We can almost always change an address if you contact us within two hours of placing your order and the order has not yet been handed to the carrier. After the carrier has scanned the package, we cannot redirect it and you would need to contact the carrier directly with the tracking number to arrange a hold or redirect.

Start a live chat or send a message below as soon as you spot the mistake — the sooner the better.

At this time Primo Goods ships within the United States only, including Alaska, Hawaii, and APO/FPO addresses. We are working on adding international shipping — if you want to be notified when your country becomes available, drop us a message below with your country and we will email you when we go live there.

100 days, risk-free. If you are not satisfied with your purchase for any reason, you can return it for a full refund within 100 days of receiving it. We cover return shipping. No restocking fees. No questions.

Items should be returned in their original packaging where possible. If the original packaging is gone, return the item as-is — we will still honour the refund.

Send a message using the form below, or start a live chat with our support team. Include your order number (starts with PG-) and a brief note on what you are returning. We will email you a prepaid return label within one business day and a refund instruction confirming exactly what will be refunded.

Refunds are issued within 2 business days of us receiving your return at our warehouse. After we issue the refund, the time for the money to appear on your original payment method depends on the payment provider — typically 3–10 business days for credit/debit cards, 1–3 business days for PayPal or Apple Pay.

Primo Goods backs every product we sell with a lifetime replacement warranty against manufacturing defects. If the product fails because of a defect in materials or workmanship at any point, we will replace it free of charge.

Not covered: damage from accidents, unauthorised modifications, or normal wear-and-tear on a consumable component (for example, a battery that has reached the end of its rated life). If you are not sure whether your issue is covered, send us a message — we default to generous interpretation.

We are sorry about that. Send us a message below or start a live chat with (a) your order number, (b) a short description of the issue, and (c) a photo or short video of the defect if possible. We will ship a replacement same-day or next business day and include a prepaid return label for the defective unit.

The AirGuard is plug-and-play. Plug the unit into any standard US wall outlet (no batteries needed), wait about 30 seconds for the sensor to warm up and self-test, and the display will show live temperature, carbon-monoxide (CO), combustible-gas (%LEL), and humidity readings.

For best results, install the AirGuard roughly 5 feet off the floor in a hallway outside sleeping areas and near — but not directly beside — any gas-burning appliance (furnace, water heater, stove).

Treat every CO alarm as a real event until proven otherwise. Get everyone (and pets) outside to fresh air. From outside the building, call your local emergency services or gas utility. Do not re-enter until a responder with a calibrated CO meter has cleared the space.

If the display shows a CO value but the environment feels normal (no symptoms, no open gas appliance running unusually), still leave the building first, then call us from outside with the displayed PPM reading — we can help you diagnose whether it is a real event or a possible sensor issue.

The AirGuard is a supplemental low-level CO and combustible-gas monitor, not a UL 2034 Listed life-safety alarm. It is designed to give you a numerical readout of concentrations below the 70 PPM threshold that a Listed alarm is engineered not to respond to.

Install the AirGuard alongside, never instead of, a code-compliant UL 2034 Listed CO alarm. Most US states and municipalities require a Listed alarm in residential buildings.

Install one AirGuard on each level of your home. Priority locations:

— in a hallway outside sleeping areas,
— near (but not directly on top of) gas-burning appliances: furnace, stove, water heater,
— approximately 5 feet off the floor (CO is roughly the same density as air and distributes evenly; other combustible gases may pool — placement guidance varies by gas type).

Avoid placing it directly next to an exterior door, next to a shower or dishwasher, or in an unheated garage — humidity and cold can produce erratic readings.

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